DhatuComply — Terms of Use

1. Acceptance & Eligibility

By using DhatuComply, you affirm you are of legal age and authorized by your organization. If you do not agree to these Terms, do not use the service.

2. Account & Access

  • Maintain accurate account information and keep credentials confidential. You are responsible for activities under your account.
  • We may provision, limit, or suspend access to protect the service or for suspected breach, misuse, or nonpayment.
  • Trials and betas are provided AS IS and may be modified or discontinued.

3. License & Customer Data

  • License Subject to these Terms and any Order, DFOLDS grants you anon‑exclusive, non‑transferable, revocable right to access and use DhatuComply for your internal business purposes.
  • Ownership. You retain all rights to Customer Content. You grant DFOLDS a limited license to Process Customer Content solely to provide, support, and secure the services, and as otherwise permitted by these Terms and the MSA/DPA/BAA.
  • Feedback. DFOLDS may use feedback without restriction or compensation.

4. Acceptable Use

You will not: (a) violate laws or third‑party rights; (b) upload unlawful/harmful/infringing content; (c) probe/scan/test vulnerabilities except as expressly permitted; (d) copy, modify, reverse engineer, or create derivative works of the service; (e) bypass access controls or quotas; (f) use the service to build a competing product; (g) send spam or interfere with networks; (h) use the service for emergency, life‑support, or medical diagnosis/treatment contexts.

5. Compliance Responsibilities

  • Your responsibilities. Configure your environment, user permissions, retention settings, and integrations to meet your obligations (e.g., HIPAA, GDPR, 21 CFR Part 11).
  • Our commitments. DFOLDS maintains security controls, availability targets, and processing safeguards as described in the Privacy Policy, Security Overview, and any DPA/BAA. DFOLDS does not provide legal advice.

6. Third‑Party Services

Integrations and third‑party services are governed by their own terms and privacy policies. DFOLDS is not responsible for third‑party services and does not control their availability or behavior.

7. Confidentiality

Each party may receive Confidential Information of the other. The receiving party will protect it using at least reasonable care and not disclose it except to personnel/subprocessors with a need to know under similar obligations. Customer Content and security documentation are Confidential Information.

8. Fees, Taxes & Orders (if applicable)

Fees, billing cycles, and payment terms are set in the applicable Order or MSA. Fees are exclusive of taxes; you are responsible for taxes other than DFOLDS’s income taxes. Late amounts may accrue interest at the lower of 1.5% per month or the maximum allowed by law. Except as expressly stated, fees are non‑refundable.

9. Term; Suspension; Termination

  • These Terms remain in effect while you use the service.
  • We may suspend/terminate access for breach, security risk, nonpayment, legal requirements, or misuse. You may terminate by closing your account and discontinuing use.
  • Upon termination, your access ceases and we will handle Customer Content per the DPA/BAA (return/delete) and retention policies.

10. Warranties & Disclaimers

  • Mutual warranties. Each party represents it has authority to enter these Terms.
  • Service disclaimer. THE SERVICE, SITES, TRIALS, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DFOLDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
  • No legal advice. DhatuComply provides tooling/automation; you remain responsible for your compliance decisions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FORINDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS/REVENUE/GOODWILL/USE/OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE TO DFOLDS FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM (OR $1,000 FOR FREE TIERS), EXCEPT FOR (i) YOUR PAYMENT OBLIGATIONS; (ii) A PARTY’S MISAPPROPRIATION OF THE OTHER’S INTELLECTUAL PROPERTY; OR (iii) YOUR BREACH OF Acceptable Use.

12. Indenification

You will indemnify and defend DFOLDS and its affiliates against third‑party claims arising from: (a) your Customer Content; (b) your breach of these Terms or applicable law; or (c) your use of the service in violation of the Acceptable Use. DFOLDS will indemnify you for third‑party IP infringement claims alleging the service directly infringes valid IP rights, subject to standard limitations and exclusions; remedies may include modification, substitution, or termination with a pro‑rated refund of prepaid fees.

13. Export, Sanctions & Anti‑Corruption

Comply with US and international export control and

sanctions
laws (e.g., EAR, OFAC) and anti‑corruption laws (FCPA, UK Bribery Act). Do not use the service in embargoed countries or by prohibited parties.

14. Government Rights

If use is by or on behalf of the US Government, the service is Commercial Computer Software subject to restricted rights under FAR 12.212 and DFARS 227.7202.

15. Changes

We may update these Terms. Material changes will be notified (email or in‑app). Continued use after the effective date constitutes acceptance.

16. Dispute Resolution; Governing Law

  • Law & Venue. Delaware law (USA), without regard to conflict‑of‑law rules.
  • Arbitration. Disputes resolved by binding arbitration in Delaware under JAMS Commercial Rules, on an individual basis. Class actions and jury trials are waived. Either party may seek injunctive relief in court for IP misuse or confidentiality breaches.

17. Miscellaneous

  • Order of precedence. Your MSA/DPA/BAA control over these Terms if conflicting.
  • Assignment. You may not assign without DFOLDS’s consent; DFOLDS may assign to an affiliate or in connection with a corporate transaction.
  • Force Majeure. Neither party is liable for delays/failures due to events beyond reasonable control.
  • Entire Agreement. These Terms, plus Orders and incorporated policies, are the complete agreement on this subject.

18. Contact

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